Aspect
Customer contact is an integral aspect of every organization's strategy. Aspect Software is the world's leading company exclusively focused on the contact center industry.
Aspect Customer Self-Service IVR is an advanced, full-featured IVR platform that uses Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP) connectivity to deliver voice self-service in new ways. Because Aspect Customer Self-Service IVR supports VoiceXML it is possible to future-proof applications and to use them across multiple platforms.
Aspect Customer Self-Service IVR supports advanced multi-lingual speech technology, thereby offering sophisticated self-service interactions, such as:
Speech recognition ? allows customers to speak their requests rather than use the touchtone keypad to enter information.
Text-to-speech ? deliver text-based information to customers via the telephone with technology that reads textual information in a variety of languages and converts it into synthetic speech output.
Voiceprint identification ? prevents unauthorized access to sensitive customer information and makes self-service transactions secure.
Aspect Customer Self-Service IVR offers support for speech recognition for a user-friendly interface. By taking advantage of the flexibility that speech recognition technology adds, one can automate processes that cannot be automated with a simple touchtone system. Moreover, as a seamless part of the contact center, Aspect Customer Self-Service IVR enables one to automate a portion of a call and then transfer the call to an agent for completion, ensuring that the agent?s time is spent where it is most valuable.
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